Return policy
- Return period
You have [15] days from the date you receive the item to decide whether to return it. - Return conditions
Goods must be in original condition, including but not limited to unused, undamaged, all labels and packaging intact, and all accessories and giveaways included.
Original proof of purchase, such as invoice or order confirmation email, is required. - Goods not applicable to return
Custom goods, unless there are quality issues.
Perishable goods, personal hygiene items (if opened or in use).
Goods damaged or unable to be resold due to the customer’s own reasons. - Return process
Please contact our customer service team within the return period to inform us of your intention to return, along with the order number and product information.
Customer service will provide you with the return address and return authorization code.
Please pack the goods properly to ensure that they are not damaged during transportation, and attach the proof of purchase and return authorization code to the package.
Choose a reliable Courier service to send the goods back, and the shipping cost will be borne by [specific party]. - Refund processing
Once we receive and check that the item is eligible for return, we will process your refund within [X] business days.
Refunds will be refunded according to your original payment method, and the time for refunds to arrive depends on the processing speed of the paying institution. - Contact information
If you have any questions about the return policy or need further assistance, please contact us at:
Customer Service Email: [lishixin9527@gmail.com]